Terms of service
This website is operated by:
Voltgrade GmbH
Company registration number: CHE 412.878.796
Registered address: Zihlackerring 28, CH 8488 Turbenthal, Switzerland
Returns and logistics address: Hafenstrasse 20, 79576 Weil am Rhein, Germany
Telephone: +41 76 828 6383
Email: hello@voltgrade.com
By browsing this website or purchasing from us, you agree to these Terms and the policies linked below:
Return and Refund Policy
Shipping Policy
Privacy Policy
Warranty and Safety Policy
Delivery
We offer tracked delivery on orders. Shipping options and costs are shown at checkout.
Delivery information and service details are available at checkout and in our Shipping Policy.
Warranty procedures
To make a warranty claim, the end user first must contact us at hello@voltgrade.com with:
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Order number or proof of purchase
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A clear explanation of the issue
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Photos or video showing the issue
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Installation evidence where relevant, such as photos or video of wiring, connectors, mounting, and settings
If a product was installed by a workshop or third party installer, we may request proof that the installation and setup were completed correctly. We cannot be held responsible for issues caused by improper installation, especially where no supporting evidence is provided. Claims submitted without the required documentation and explanation may not be honoured.
If an item is approved for return under warranty, please follow the steps outlined in our Warranty and Safety Policy
Thank you for your understanding and cooperation.
Warranty coverage
Voltgrade is committed to the quality and integrity of the products we offer. Warranty claims are handled in line with the manufacturer warranty terms and our Warranty and Safety Policy.
The manufacturer warranty typically covers defects in materials or workmanship during the applicable warranty period. Coverage and duration vary by product. Where a manufacturing defect is confirmed within the warranty period, we will work with the manufacturer to resolve the issue through repair or replacement where applicable.
Warranty limitations
Warranty does not cover:
• Damage caused by accidents, impact, crash damage, or misuse
• Normal wear and tear
• Incorrect installation, wiring errors, or incorrect configuration
• Unauthorised repairs, modifications, or tampering
• Damage caused by water ingress, chemicals, extreme humidity, corrosive environments, or hazardous environments
• Damage caused by incorrect chargers, incorrect charging, short circuits, or poor battery handling
• Issues caused by software or firmware updates that affect compatibility or operation
• Issues caused by later upgrades or changes to the bike or system, such as motor, display, harness, controller, battery, or other electrical changes
• Consumables and items designed to wear over time, unless the manufacturer states otherwise
• Force majeure events
Evaluation of warranty claims
Electric performance parts can be complex. We support our customers properly and send you clear instructions also you get dedicated customer support during our working hours, so any evaluations must be fair and evidence based.
Responsibility of proper use
Once a product is installed and used, we cannot verify how it has been handled, maintained, stored, or exposed to external factors. If a product worked correctly on installation and initial use, this strongly suggests there was no manufacturing defect at the time of sale.
Evidence of fault
To process a claim, we may require photos, video, diagnostic details, and setup information. Without verifiable evidence, we cannot confirm that a failure is due to manufacturing rather than installation, configuration, or external factors.
Impact of external changes
We cannot take responsibility for issues caused by later changes to the bike’s hardware or software. If a product initially worked without issue, claims related to later incompatibility or malfunction caused by updates or modifications are not covered.
Testing and shipping
Returned items may be tested. If no manufacturing defect is found and the product is functional, the claim may be denied and the item will be returned to the customer. In that case, the customer is responsible for shipping costs.
Terms of service
Throughout the site, the terms we, us, and our refer to Voltgrade GmbH. Voltgrade offers this website and store to you, conditioned on your acceptance of these Terms and the policies linked on this page.
By visiting our site or purchasing from us, you engage in our service and agree to be bound by these Terms. These Terms apply to all users of the site.
Any new features or tools added to the store are also subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. Continued use of the website after changes are posted means you accept those changes.
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products online.
Returns and refunds
Returns and refunds are handled under our Return and Refund Policy
Limitation of liability
To the fullest extent permitted by law, Voltgrade is not liable for indirect or consequential losses such as loss of profit, loss of revenue, or loss of data. Where liability cannot be excluded by law, it is limited to the extent permitted.
Nothing in these Terms limits mandatory consumer rights or any liability that cannot be limited under applicable law.
Governing law
These Terms are governed by the laws of Switzerland. Disputes will be handled in the courts of Zurich, Switzerland, unless mandatory consumer rights require otherwise.
Contact
Questions about these Terms: hello@voltgrade.com
Voltgrade GmbH
Company registration number: CHE 412.878.796
Zihlackerring 28
CH 8488 Turbenthal
Switzerland
Returns and logistics address
My Depot 24
Hafenstrasse 20
79576 Weil am Rhein
Germany
Telephone: +41 76 828 6383
Email: hello@voltgrade.com
Quick answers
Where do I find delivery info?
Checkout and our Shipping Policy
How do I make a warranty claim?
Email hello@voltgrade.com with proof of purchase, a clear explanation, and photos or video. Installation evidence may be required.
What if a third party installer fitted it?
We may request proof the installation and setup were done correctly. Claims without supporting evidence may be refused.
Where do returns sit?
Return rules are in our Return and Refund Policy.